Q.1) Define the following terminologies/concepts/ethical words/principles in your own words. And write an example picking a story from your life or from the life of great leaders/thinkers or a hypothetical story in about 50-70 words for each of the concepts.
- Sevottam model
- Public service delivery
- Public value
- Alternative service delivery
- Citizen centric
Q.2) E-governance is easy governance, effective governance, and also economic governance. E-governance paves the way for good governance. Elucidate (150 words)